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How to Give Back Correct Change


In order to keep your accounts correctly, your employees must be able to count change back accurately to your customers. It is an easy concept, and they can do it in such a way that they double-check themselves, as well. Your employees just need to be able to total a customer's purchase, request payment and subtract the customer's total purchase amount from the amount given for payment.

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1£®Add up the total purchase. This may include standard costs for items, discounts and any other special offers. After getting a total, tax must be added for your particular city, county and state. This should give you a grand total for the customer's purchase.

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2£®Ask the customer for payment. Customers rarely have correct change, so they often give more for payment than the total cost.

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3£®Calculate the change. Subtract the total cost from the amount of payment given to you. The amount remaining is the change to return to the customer.

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1£®Double-check yourself when returning the change to the customer.

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2£®Start by counting back the coins to the customer. For instance, if the total was $15.26, the change would be $4.74 if the customer paid with a $20 bill. Use the pennies to count from $15.26. Say this as you hand back the pennies, "$15.27, $15.28, $15.29 and $15.30." Using the dimes, say, "$15.40 and $15.50." Using the quarters, say, "$15.75 and $16."

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3£®Count back the dollars to the customer. Count up to the amount of the purchase as you count out each dollar. Using the same example as in Step 2, say, "17, 18, 19 and $20," as you lay down each $1 bill.

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4£®Thank the customer. Always be courteous, and wish them a good day.

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*Utilize a calculator or cash register until you can easily do the math in your head.